Moving to Rackspace Hosting

2011 is certainly a year of change. Now that version 2 has been rolled out, we're making our next big move to Rackspace Premium hosting.

Rackspace is known for its Fanatical SupportTM, Zero-Downtime Network and being the world's best in IT hosting. They have earned Microsoft's coveted Gold Certification and have been recognised three times as its Hosting Provider of the Year.

We've partnered with Rackspace for peace of mind. Reliability is a key factor in ecommerce and Rackspace are simply the perfect base for this. Their reliable platform also means Ashop Commerce can focus on better your features and growth, without taking our attention away on hosting issues. Our skills are in software, not hosting, so our range of fileservers, database servers, webservers, load balancers etc deserve to be nurtured only by the best.

Start Date/Time of Event:

Server changes will occur at the following time;

Please note: The change will be fairly instant, however DNS updates may take roughly 2 hours or more for some internet connections, meaning all stores and emails will be offline during this period.
As Ashop Commerce is a worldwide company, we've done our best to allocate a changover time based on the lightest server traffic.

22-05-2011,  04:30 - Sydney time 

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21-05-2011,  19:30 - London time

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21-05-2011,  14:30 - New York time

Important Changes | Please Read

You may ignore the following details if you have never made any changes regarding IP's in the past.

New IP's - Some gateways require our range of checkout IP's be added to their admin console in order to allow access and complete payments. Known gateway company's with this requirement have been updated by Ashop staff, however if you have previously notified your gateway of our IP's, please have them add the following now (keep the current ones too).

50.56.22.178
50.56.22.179
50.56.22.182
50.56.22.183
50.56.22.184
The subnet Mask for all these IP's is 255.255.255.255

If you have manually found our current IP's and pointed your domain to one of them, please change your setup to use our cname (store.shop033.com) instead. This would have already been done when you transferred to the V2 platform for 99% of you and will not be affected.

Emails will be transferred over the following day, so if you find some are missing from your webmail account, they will be returning over the following 12 hours and should all be accessible by the Monday morning.
 
Please don't hesitate to contact Ashop Commerce support if you have any further questions.

Kind regards

Your Ashop Commerce team..