The automated email support tracking system is used to better manage customer emails from a contact form placed in your storefront.
-Streamline customer support and increase employee effectiveness -Decrease response time -Improve customer satisfaction -Never lose customer emails -Instantly see special notes about each customer
Tickets are tracked via an individual number/code which is placed on every new inbound or outbound ticket. Each time you or your customers reply to this ticket it will continue to log in your admin with all it's history.
Easily manage your tickets via your Ashop Commerce admin panel. Change their status (active, waiting, closed, delete), attach documents, search your database, create new inbound and outbound tickets and write notes to remind yourself about details for this customer.
To get started, log into your Ashop Admin panel and go to the customers menu and select Customer Support Tools/Support Ticket. For details on how to use this tool, please visit our help console or user manual . Alternatively if you need more help please ask an Ashop Commerce support representative via our online chat service .