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Livehelp is a online chat tool so you can service your online store visitors in real-time.
Sell instantly by chatting with your customers. Offer them special deals, up-sell, cross-sell.
Decrease Your Costs
Easily assist multiple customers simultaneously, reduce your phone bill.
Improve Your Customer Service
Give them the service they deserve from a real person.
Livehelp provides your visitors with immediate, live assistance where and when they need it most. Let your visitors request online help, or proactively invite them to chat.
See the pages your visitors are on as well as all their page and chat history. Canned (premade) answers make it fast for agents to answer routine questions.
Starndard Functions
- Visitor page tracking
- Invite Visitors
- Visitor browser details
- Visitor history
- Multiple visitor chat tabs
- Previous chat recognition
- Incoming chat request alert
- Canned answers
- Customizable images for online, offline, busy and chat window.
- Customizable welcome message
- Customizable goodbye message
- Customizable offline message
- Customizable agent name
- Operator console minimizes to task bar as icon (installed version)
- Visitor can print chat
- Visitor can email chat
- Operator/visitor is typing indicator
- Web based or installed software version
To get started, please go to your Ashop Commerce admin panel. Find the customers menu and select Customer support tools/LiveHelp. For details on how to use this tool, please visit our help console or user manual. Alternatively if you need more help please ask an Ashop Commerce support representative via our online chat service.
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