Information Collection and Use
Ashop Commerce is the sole owner of the information
collected on this site. We will not sell, share, or rent this information to
others in ways different from what is disclosed in this statement. Ashop
Commerce collects information from our users at several different points on our
web site.
Registration
In order to use this
web site., a user must first complete the registration form. During registration
a user is required to give their contact information (such as name and email
address). This information is used to contact the user about the services on our
site for which they have expressed interest.
Order
We request information from the user on
our order form. Here a user must provide contact information (like name and
shipping address) and financial information (like credit card number, expiration
date). This information is used for billing purposes and to fill customer's
orders. If we have trouble processing an order, this contact information is used
to get in touch with the user.
Cookies
A cookie is a piece of
data stored on the user's hard drive containing information about the user.
Usage of a cookie is in no way linked to any personally identifiable information
while on our site. Once the user closes their browser, the cookie simply
terminates. For instance, by setting a cookie on our site, the user would not
have to log in a password more than once, thereby saving time while on our site.
If a user rejects the cookie, they may still use our site. The only drawback to
this is that the user will be limited in some areas of our site. For example,
the user will not be able to fully browse our online catalogue or order products
online. Cookies can also enable us to track and target the interests of our
users to enhance the experience on our site. Some of our business partners use
cookies on our site (for example, advertisers). However, we have no access to or
control over these cookies.
Log Files
We use IP addresses to
analyse trends, administer the site, track user's movement, and gather broad
demographic information for aggregate use. IP addresses are not linked to
personally identifiable information.
Sharing
We will share aggregated demographic
information with our partners and advertisers. This is not linked to any
personal information that can identify any individual person. We partner with
another party to provide specific services. When the user signs up for these
services, we will share names, or other contact information that is necessary
for the third party to provide these services. These parties are not allowed to
use personally identifiable information except for the purpose of providing
these services.
Links
This web site contains links to other
sites. Please be aware that we [Ashop Commerce] are not responsible for the
privacy practices of such other sites. We encourage our users to be aware when
they leave our site and to read the privacy statements of each and every web
site that collects personally identifiable information. This privacy statement
applies solely to information collected by this Web site.
Newsletter
If a user wishes to subscribe to our
newsletter, we ask for contact information such as name and email address.
Surveys & Contests
From time-to-time our
site requests information from users via surveys or contests. Participation in
these surveys or contests is completely voluntary and the user therefore has a
choice whether or not to disclose this information. Information requested may
include contact information (such as name and shipping address), and demographic
information (such as post code, age level). Contact information will be used to
notify the winners and award prizes. Survey information will be used for
purposes of monitoring or improving the use and satisfaction of this site.
Security
This web site. takes every
precaution to protect our users' information. When users submit sensitive
information via the web site., your information is protected both online and
off-line.
When
our registration/order form asks users to enter sensitive information (such as
credit card number), that information is encrypted and is protected with the
best encryption software in the industry - SSL. While on a secure page, such as
our order form, the lock icon on the bottom of Web browsers such as Netscape
Navigator and Microsoft Internet Explorer becomes locked, as opposed to
un-locked, or open, when you are just 'surfing'. To learn more about SSL, follow
this link [www.thawte.com].
While
we use SSL encryption to protect sensitive information online, we also do
everything in our power to protect user-information off-line. All of our users'
information, not just the sensitive information mentioned above, is restricted
in our offices. Only employees who need the information to perform a specific
job (for example, our billing clerk or a customer service representative) are
granted access to personally identifiable information. Our employees must use
password-protected screen-savers when they leave their desk. When they return,
they must re-enter their password to re-gain access to your information.
Furthermore, ALL employees are kept up-to-date on our security and privacy
practices. Every quarter, as well as any time new policies are added, our
employees are notified and/or reminded about the importance we place on privacy,
and what they can do to ensure our customers' information is protected. Finally,
the servers that we store personally identifiable information on are kept in a
secure environment, behind a locked cage.
If you
have any questions about the security at our web site., you can send an email to
info@ashop.com.au
Special Offers
We send all new members
a welcoming email to verify password and username. Established members will
occasionally receive information on products, services, special deals, and a
newsletter. Out of respect for the privacy of our users we present the option to
not receive these types of communications. Please see our choice and opt-out
below.
Site and Service Updates
We also send the user
site and service announcement updates. Members are not able to un-subscribe from
service announcements, which contain important information about the service. We
communicate with the user to provide requested services and in regards to issues
relating to their account via email or phone.
Correction/Updating Personal Information
If a user's personally identifiable information changes
(such as your address), or if a user no longer desires our service, we will
endeavour to provide a way to correct, update or remove that user's personal
data provided to us. This can usually be done at the member information page or
by emailing our Customer Support.
Choice/Opt-out
Our users are given the
opportunity to 'opt-out' of having their information used for purposes not
directly related to our site at the point where we ask for the information. For
example, our order form has an 'opt-out' mechanism so users who buy a product
from us, but don't want any marketing material, can keep their email address off
of our lists. Users who no longer wish to receive our newsletter or promotional
materials from our partners may opt-out of receiving these communications by
replying to unsubscribe in the subject line in the email or email us at
info@ashop.com.au Users of our site are always notified
when their information is being collected by any outside parties. We do this so
our users can make an informed choice as to whether they should proceed with
services that require an outside party, or not.