Shopping cart FAQ's

Frequently Asked Questions

How is Ashop commerce any different from competitors?

There is a clear difference between Ashop Commerce shopping cart software and other software providers.
Take note of three major differences;

1) Steer clear of "shop in a box" providers. Upgrades, security, support, hosting, bugs, feature upgrades, advice, gateway fees and the software purchase can end up costing you more than you bargained for. Plus they can be hard to set up for the average user.

2) Developing web stores from scratch will cost you time and money without giving you the professional edge an ASP (application service provider) can give you without all the hassle. The additional monthly fees also end up similar to Ashop Commerce shopping cart software's monthly fees.

3) Lastly, Ashop Commerce is a professional ecommerce company specialising in shopping cart software development, we provide a total solution to online selling. Most companies will only provide you with a basic version of what we do. Both the functionality and design will be inferior. Most "shopping cart providers" are hosting companies that "resell" open source ecommerce software.

Selling online requires a need to maintain control over every aspect of your e-business: Stock control, customer relations, search engine promotions, sales reports and invoicing. Click Here for full list of features.

Ashop Commerce Shopping Cart Software Advantages:

FREE tech support services by e-mail, web chat and phone.
Completely customisable design from admin panel
Advanced and ever-improving technology with free upgrades
FREE SSL security
Search engine optimised store 
Affordable monthly payments
15 day free trial
No fixed term contracts
Years of experience and from thousands of merchants
See More...

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What Do I Get?

Ashop Commerce give you a very generous range of inclusions on all plans;

See full feature list and App's available

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Can I use my Ashop Commerce online store as a standalone web site?

Ashop Commerce shopping cart software is extremely powerful as a stand-alone site. It enables you to manage every aspect of your website information as well as all product, shipping, payment and checkout information through the one web based admin panel.

Your shopping cart contains a custom page creator that allows users to add flexible custom information pages.

Alternatively, you can attach your online store to a website you might like to keep. Click here for more options.

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Can I use my own domain name?

Yes, you can point your domain name to your store. We do, however recommend only pointing/delegating one domain and redirecting all others to the main domain for SEO purposes.

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Who will be hosting my store?

Ashop Commerce is an application service provider meaning we will host your shopping cart on our extremely reliable Rackspace dedicated servers. When you're with Ashop Commerce your store will have a guaranteed 99.8% uptime with real-time backups.

This form of setting up an online store is actually more affordable, reliable and secure than hosting your own store.

When you add up;
-hosting
-security
-managing uptime
-adding upgrades
-fixing bugs
-doing search engine optimisation
-receiving up to date advice
....and then on top of this having a shopping cart software which doesn't provide you a sufficient ROI, it make sense to go with a hosted shopping cart software.

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Is there any HTML knowledge required to set up my Store?

You don't need any HTML knowledge to use Ashop Commerce shopping cart software. You DO NOT need to understand HTML or other programming languages to build or maintain your store. Everything is tool based and easy to use.

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How does the B2B App work?

The B2B or Wholesale App allows the merchant to display different products and different prices for individual products to logged in and approved customers.

The merchant can tag a customer as a B2B client so when they next log into the storefront they will see different products and/or different prices for each product. You can also setup different shipping methods and payment methods..

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I don't have a merchant account yet. Does Ashop Commerce require this to start selling?

There is no need for a merchant account when using Ashop Commerce to start your online store. Ashop Commerce ecommerce software is fully interfaced with PayPal and is available for free. If you wish to accept credit cards without a 3rd party payment processing company you will need a merchant account. Over 85% of all online purchases are made with credit cards, we strongly recommend you accept them when starting out.

Ashop Commerce is directly integrated with most major banks where available so there is no need for a gateway, however, we are also integrated with all of the major and reputable gateway providers and can be purchased from the App library.

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What other payment methods do you have available?

You will be able to accept PayPal on any plan.

Additional credit card or custom based payment methods (gateways and banks) are available on most plans. Please view the pricing page for details.

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What are the security features for transactions?

Ashop Commerce shopping cart provides 128 bit Secure Socket Layer protection free of charge. This is the highest industry-standard encryption to transmit credit card information securely on its way from the shopper to our computers, and from our computers to you, the merchant.

Ashop Commerce is also Level 1
PCI DSS compliant meaning the entire admin and storefront process including customer payments are at the highest levels of online security. Tested by McAfee.com.

Additionally, there's a comprehensive fraud detection App allowing you to scan a new order before fullfilling.

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